First World Problems

starving
About 3 billion of the world’s 7 billion people struggle to survive, living on less than $1 per day. When these Third World people have problems their very lives are at stake, but we in the “First World” have difficulties also. Here are some of our first world problems.

  • My shower head is leaking
  • My bus is late
  • The Wi-Fi in this café isn’t working
  • I can’t figure out how to transfer my photos from my I-Phone 4S to my I-Phone 6
  • My hair stylist colored my hair too dark
  • I don’t have time to schedule my manicure and pedicure appointments
  • The battery on the garage door opener is dead
  • My Lexus needs another oil change
  • Connecting flights are a pain; I hate it when I can’t fly non-stop
  • Can’t this restaurant serve a warm egg?
  • It’s inhumane to raise turkeys in a building; they should be free range.
  • I need more time to shop!

And perhaps the most important “First World” problem may be the following:

I’ve got all of this stuff so why am I unhappy?

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PEOPLE BARRIERS

A few weeks ago I was at the Brazilian Consulate in Chicago obtaining a VISA for travel to that country. The Consulate is on the 18th floor of one of Chicago’s many tall buildings. When I walked into the Consulate there was a big room with about 50 folding chairs. The employees of the Consulate sat in booths along one wall; one for visas, one for passports, and one for notary services, etc. The wall consisted of wooden desks, above which was solid glass all the way to the ceiling. With the exception of a small area to slide documents back and forth the employees of the consulate were completely separated from their “customers.” There was not a single Consulate employee in the customer area to give assistance or answer questions from the customers.over_pic1.png

As people approached the window with their requests, many did not have appropriate documentation or were otherwise ill prepared. While moderately courteous, the Consulate staff didn’t display much empathy. The unwritten message from the Consulate employees to their customers was “You either obey my commands by giving me the exact paperwork I want or get the heck out of here and come another day.”

Of course, there are some cases where “floor to ceiling” barriers might be justified like 24-hour pump & pay gas outlets, police stations, and cash facilities in high crime neighborhoods. I’m not convinced that a VISA office needs full barriers.

The Consulate experience got me thinking about the places where I encounter people barriers. The local Social Security Office has floor to ceiling barriers. Bank tellers and DMV employees have “half” barriers, but if I make an appointment with a banker or investment advisor there is no barrier. The jeweler comes out and meets his customer on the floor of his shop, as do almost all retail employees.

Generally speaking I think that people barriers are a harbinger of poor service. When there is a physical barrier between people this tells me that the service agency distrusts the customer and is likely to be less courteous than would otherwise be the case. That’s why you find more people barriers in the government sector than in the private sector. After all, a shop owner can’t afford to alienate his customers, but the DMV employee doesn’t need to give a rip. As far as I am concerned, the fewer the barriers the better.

 

 

 

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NEVER TOO LATE

Omaha Knights  Circa 1962

Omaha Knights
Circa 1962

My Hero Dave Gordichuk, in Omaha, 1962

My Hero Dave Gordichuk, in Omaha, 1962

When I was an eleven year old cub scout growing up in Omaha my father bought us two season tickets to the Omaha Knights hockey team.  In those days the National Hockey League had only 6 teams so many players who would have been playing in the NHL today did not make the big time.  Dad and I saw some pretty good hockey back then.

There was one player named Dave Gordichuk that I admired above all of the others.  He was handsome, clean cut, a man of few words and in my mind the most perfect human being that God ever created.  As the players entered and left the ice after each period, I was one of the kids who stood behind the rope watching him and hoping that someday I would be that guy.  If Dave had known how much I admired him he probably wouldn’t have believed it.  He was not on the Omaha roster in 1963 so I knew that he had probably returned to Alberta to live his life after hockey.

Professional hockey players have their last names printed on the shaft of their hockey sticks, as they are special orders from the factory.  One day I was walking home from school and I saw a hockey stick poking out of the top of a snow bank.  On the shaft of the stick was the name GORDICHUK.  I couldn’t believe it…one of Gordichuk’s sticks!  To my disappointment the stick was worthless because the blade of the stick had been sawed off and only the shaft remained.  I took it home anyway because it had his name on it.

The other day I started thinking about the days of my youth in Omaha and my hero Dave Gordichuk came to mind.  What happened to him when he went back to Alberta?  Did he have a happy life?  How old is he now?  These questions intrigued me. Then I went to the internet and checked out an old Omaha Knights program and looked at the player roster. The information was sketchy.

Dave Gordichuk.  Right Wing, shoots Left.
Born April 20 1935 in Vegreville, ALTA
Height 6.00, Weight 175

While I was too shy to talk to him then, after multiple internet searches I found his phone number.  Pleasant as I knew he would be, he accepted my call after 54 years.  After leaving hockey Dave returned to Alberta to own and operate a grocery store.  He also served as a Zamboni driver at the local rink!  Most important, Dave has a wife, two daughters and three grandchildren.  I told him that he was my hero when I was eleven years old.  Quiet and unassuming, he listened kindly to me, asking me what I had done in my life.

As I concluded the conversation I told him that he had made my day.  Dave inspired me when I was eleven years old and I have thought of him often during my life.  At age 79 Dave deserves his privacy and I’ll grant him that but in my mind is still that handsome young hockey player who was and will always be my hero.  For me, he will always be 25 years old and he will forever play for the Omaha Knights.  Likewise I will always be that kid standing along the rope waiting for him to walk by, hoping against hope that he will nod at me and give me a wink.

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Indians Aren’t Stupid

Indian Prime Minister Narendra Modi

Indian Prime Minister Narendra Modi

This week Obama went to Hindustan, literally the land of the Hindu’s, and talked with politicians and India’s Prime Minister Narendra Modi. The main item on Obama’s agenda was to convince the Indians to reduce their carbon footprint. On cue, Obama denigrated the US for our contribution to global pollution and apologized for all of us. He told the Indians that the South Asian continent is particularly vulnerable to rising oceans caused by global warming. Fittingly his global warming appeal got the same response from the Indians as it got from the Chinese; thanks, but no thanks!

While Barack the American job killer has done his best to regulate, legislate, or mandate policies that favor “clean energy” and punish the production and consumption of fossil fuels, the Indians aren’t going to jump on Obama’s clean energy bandwagon. They’ve got 1.2 billion people who demand economic progress. The guy riding a bicycle wants a motorbike; the guy on a motorbike wants a small car and the guy with the small car wants a Mercedes. That’s not going to change and India is going to use as many fossil fuels as it deems prudent for their economic growth. Indians can’t afford expensive (solar, wind) energy, they require low cost energy (oil, gas).

Prior to being elected as India’s Prime Minister Narendra Modi was Chief Minister (similar to a governor in the US) of the state of Gujarat.   In my travels to India my “home base” is Modi’s state of Gujarat, located on the Arabian Sea in Northwest India. The son of a Chai Walla (a person that sells tea on the street) Modi’s rise to Prime Minister is a classic success story that rivals that of any world leader. As far as job creation is concerned, Modi is the exact opposite of Obama; under Modi’s leadership Gujarat exceeds all other Indian states in job creation.

Clean energy is like organic food; despite its virtues the poor can’t afford it. Obama wants to include India on his list of enlightened, progressive, clean energy nations. Indians are incredibly bright and marvelously hospitable. Knowing the Indians they smiled broadly and politely and told Obama that he is an inspirational world leader who is absolutely correct about global warming. However, even before the wheels of Air Force One lifted off from Indira Ghandi International Airport there is no doubt that the Indians had dismissed both Obama and his unaffordable schemes. The Indians aren’t stupid.  They’ve got an economy to build.

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Exemption from Criticism

Wednesday morning I awakened to news that at least two Islamic terrorists shot and killed at least 12 people at a publication office in Paris.  The offices of Charlie Hebdo, a satirical publication, were under “police protection”, which consisted of a few unarmed cops.  When these helpless police realized that the bad guys had shotguns and AK-47’s, they could only run and ask for support from armed special police units.  By the time armed support arrived the perpetrators had fled.  While the policing failed, French officials were spot on by referring early and often to this incident as Islamic terrorism.  Meanwhile, President Barack Hussein Obama referred to the Paris gunmen as “the few”.

I’m saddened and disappointed that in many parts of the world, with the tacit approval of governments, universities, and the media, specific groups of people are virtually exempt from criticism.  The unfortunate result of this political correctness is that members of the “exempted” groups and the society at large are missing out on tremendous opportunities for mutual communication and the establishment of peace and tranquility.  While there are many examples of damage caused by exempting a group from criticism, I’ll select just a few.

Muslims:  You can criticize and satirize Protestants and Catholics, but you’d better think twice if you insult a Muslim.  In our politically correct world Muslims are exempted from criticism.  One of Hebdo’s crimes was to publish anti-Islamic cartoons, for which Hebdo’s offices were fire-bombed several years ago.  The media and politicians are reluctant to use the term “Islamic Terrorism” to describe situations where radicals of the Islamic faith indiscriminately kill innocent people.  The media coverage of the Fort Hood massacre was a prime example of political correctness gone bad.  The fact is that there are hundreds of thousands of Muslims who have declared war on the Europe, the United States and Western Culture in general.  They have bastardized Islam and continue to kill or injure thousands of people each year (ironically most of them innocent Muslims) all over the world.  We didn’t call Hitler’s people “misguided Germans” and we shouldn’t call Islamic Terrorists “the few”.  How can we expect millions of faithful Muslims to have the courage to stand up to the terrorists in their midst when the President of the United States can’t muster the political courage to speak the truth?

African Americans:  Of all minority groups in the United States, African Americans are least likely to be openly criticized in public.  If you are not black, criticizing an African American can have serious career and personal consequences.  You can lose your job in an instant by simply uttering just one misinterpreted word or phrase, let alone a derogatory term.  Many African Americans, however, use the same despicable terms in their speech and in various music genre.  The result of African American exemption from criticism status is predictable; whites no longer want to talk to blacks at the risk of being labeled racist.  This is unfortunate because white people and African Americans would benefit greatly if we could honestly discuss what can be done to improve our culture and our country.

Jews, Israel and Women:  If you criticize a Jew (or the nation of Israel) you do so at the risk of being called anti-Semitic.  Like slavery for African Americans, the Nazi holocaust should not be forgotten and should never be repeated, but these past atrocities shouldn’t exempt Jews or African Americans from criticism going forward.  Feminists often degrade stay at home Mothers, but they can’t take what they dish out.  Universities have entire majors that emphasize the victimization of women at the hands of males.

I’ve got a New Year’s Resolution idea for 2015.  Let’s pledge to talk more honestly and stop playing the “religion” card, the “race” card, and the “gender” card.  We will probably find out that we actually like each other.

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Michael Brown: Beneath the Surface

michael brownPlease let me present a different take on the Michael Brown tragedy, and the resulting demonstrations and property destruction after the Grand Jury failed to indict Officer Darren Wilson. I have waited for a while because I wanted to read the official court transcripts of the testimony of various witnesses before the Grand Jury. You can find the link to this testimony at:

http://www.stltoday.com/news/multimedia/special/the-testimony-the-grand-jury-heard-in-the-michael-brown/html_47d95368-a8f2-5ae1-9173-6653c15d0f0e.html

The Grand Jury witness testimony that was consistent with the forensic and other scientific evidence paints the following picture of the last day of Michael Brown’s life:

Brown (unarmed) robbed a convenience store, stealing a box of cigars and some other items. This is a felony. The security video of the robbery is at: https://www.youtube.com/watch?v=v7WIju-nAoQ

A few minutes later Brown and a friend were walking down the center line of a Ferguson, MO street and were asked by Officer Wilson to use the sidewalk. A struggle ensued in which Brown put his entire torso through the open window of Wilson’s police truck and struck at least two blows to Wilson’s head. This is Brown’s second felony of the day.

Brown left the vehicle and started walking up the street, enabling Wilson to leave his truck. Wilson followed closely behind Brown with his pistol in hard, but at his side. Brown ignored Wilson’s demands to submit to arrest and eventually charged Wilson at close range. Wilson, while backing up, shot 4 or 5 times at Brown. Brown paused briefly but then continued his charge, and Wilson finally ended his life with a shot to the forehead.

Brown was headed down a felonious path prior to his encounter with Wilson. He was primed to be one of the 25% of black males who spend at least some of their lives in prison in the United States. He didn’t have to die. Hopefully some workable procedures will be forthcoming in law enforcement to avoid similar occurrences.

There is the popular argument that Brown was a product of the poverty and hopelessness of his urban environment. However no one wants to admit that big government (no matter how well intentioned) has created these hellish neighborhoods while at the same time causing a massive deterioration of our culture. It is my contention that the billions of dollars that government has spent over the past fifty years on misguided social programs has given us neighborhoods rife with crime, poverty, and immorality. What are the chief culprits of this big government meddling?

  • Failing public schools. Teachers’ unions and misguided bureaucrats run our public schools. Despite huge per-capita expenditures on education, big city schools often graduate only 50% of their students.   The NEA has fought voucher systems, which might have been the last hope for kids stuck in substandard public schools. The NEA knows that politicians couldn’t care less about the education of students as long as they get the millions of votes that the union can provide. Teachers may be materialistic, but they are not stupid; a majority of NEA members that teach in poor urban schools send their own children to private schools.
  • Breakdown of the Family. Children who have a mother and a father at home do much better than kids that do not have a male parent in the home. Welfare programs have incentivized single female families, contributing to poverty and moral decay. No other group has a higher incidence of poverty than female-headed, male-absent households.
  • Lack of respect for property rights. If a man has no regard for his property or the property rights of others his community becomes a ghetto. By entitling welfare recipients to money and benefits the government has broken the link between property and work. Without that work ethic stewardship over one’s community and neighborhood are lost.
  • Fostering of “victimhood” as an excuse for taking responsibility for one’s actions. Once a man believes he is a “victim” he ceases to improve himself or adopt personal responsibility. He blames someone else for his troubles, abandoning hope and not looking for a personal solution to his problems. Most government programs are founded on the principle of “victimhood.” Al Sharpton and Jesse Jackson have made millions by teaching Americans of all races to play the “victim” card.
  • Lack of free market jobs due to excessive government regulation. Child labor laws and minimum wage legislation make it impossible for a small business owner to hire 10-15 year-olds to do just a few hours of work around their store or shop. Instead of learning about commerce and our system of voluntary exchange, children in their early teen years get into trouble. Because they can’t be legally hired they are deprived of that little bit of experience needed to help them understand what a job is all about and how a job leads to wages and income, which are the only permanent path to prosperity.

Michael Brown’s death was a tragedy, yet thousands of young blacks are being killed in our big cities each year. Hardly a weekend goes by in Chicago without at least 2 or 3 young black men losing their lives in gang violence. The guns are not the problem; the people using them are the problem. They are the products of a permissive welfare state that is fuelled by entitlement and which requires absolutely no responsible behavior in return. We’re getting what we’ve incentivized. How sad a legacy.

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The Millennials

millennialsMillennials are people born between 1980 and 2000, or people who are currently in the age group 14-34, which includes my current cohort of 18-22 year old college students. This week one of my students asked me to take a look at the resume he had drafted. The student will graduate with a degree in business administration this coming May of 2015.

Millennials are a different breed with a life outlook that is unlike any previous generation. Intelligence isn’t a problem; millennials are as intelligent as any past generation of Americans. As we would deduce, they are also more tech savvy than previous generations. However, many millennials are a spoiled and entitled bunch who are in for a rude awakening as they attempt to enter and compete in the labor force.

As I looked at the resume of my student, the first line after the name and address information contained the following:

Objective:  “To obtain my first job after college with a company that aligns their values with my own.”

Seriously? Really? I can’t believe what I just read. Apparently this student is very “special,” just like all of his teachers have told him throughout his lifetime. In fact, he is so “special” that this company is going to hire him and immediately take him to the corporate board room on his first day of work where the CEO and Board of Directors will excitedly ask him about his “values”. After taking copious notes about the “values” of their new “guru”, the CEO and the board of Directors will immediately start “re-aligning” the structure of the corporation to match that of their brilliant, first-day hired millennial!

I guess I’m old school. In my day the “Objective” portion of a resume was to tell the company what you are going to do for them, not the other way around.

A 38 year old executive for a Minneapolis company recently told me that she interviewed a 27 year old millennial for an IT position. The young man didn’t mention his qualifications but went on and on about what he expected the company to do for him. The executive tuned him out immediately and let him finish his spiel. Afterwards she said, “I don’t think that we have a good fit here. However, I do have some advice for you as you continue your job search.” Happily he asked her for her advice. She replied, “I think you should look for a firm where it’s all about you.” He didn’t get her point at all replying “Gee thanks, that is really good advice.” And on he went, looking for that ideal firm.

As an entrepreneur who’s started two manufacturing firms I can’t imagine that we will ever be able to afford people who only think about themselves. The costs will be too high. Our economic survival depends on hiring good people who aren’t afraid of an honest day’s work for a day’s pay. What is this world coming to?  Can anyone afford a Millennial?

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